Leadership · Education · Networking

See The 2017 Forum Session Abstracts Now

by Barry Diseth | 05/05/2017


IPMA Forum 2017 Presentation Abstracts


(session locations in left column)

Tuesday, May 9th


Pavilion Keynote

“Faster Than You Think: The Tech Tsunami and the Future of Government”

John O’Leary, State and Local Government Innovation, Deloitte

The unstoppable force is technological change. The immovable object is government bureaucracy. This talk will look at what happens when these forces collide. The presentation will look at the Tech Tsunami that is reshaping our world, including the public sector. From self-driving cars to drones, from artificial intelligence to the Internet of Things, our society is dealing with change on an unprecedented scale.

This technical upheaval is putting our public institutions to the test. After all, our democracy was designed to limit rapid change, while at the same time to be adaptable to new circumstances. How will government be able to adapt to a networked, connected, 24/7 world? How can public officials, particularly technology leaders, deal with the dizzying rate of change within the limiting systems of public institutions—the politics, the budgets, the HR systems, and the procurement protocols that were designed for a more gradually evolving world?

The future is arriving faster than ever before. To fully realize the positive potential of technology, public leaders will need to think differently about how they approach their mission.


Coffee Break (Exhibit Hall)

10:00 – 11:00


The Innovation of Technology – Harness an Innovative Spirit

Sara Stiles, INTEL

Often times, technology drives innovation, but at Intel, we drive innovation that fuels the technology of tomorrow. In this session, we'll examine how government can harness an innovative spirit to meet the changing needs of their citizens, take a peek at global technology trends and examine ways to successfully take our organizations into a digital future.


Government Transformation using the Internet of Things with Field Service Management

Ted Steffner, Michael Wilmot


With Azure IoT you can create safer, more efficient governments by transforming infrastructures, inspections, and services with Internet of Things (IoT) solutions.

Coupled with Dynamics 365 Field Service, you can leverage IoT data to drive predictive maintenance or proactive responses to issues before they happen. This session will provide a look into Microsoft’s Azure IoT and Connected Field Service capabilities.



11:30 – 12:30


Business Transformation – People Inspiring Processes and Technology

Rachel Mercer, Mark Delaplane

Department of Labor and Industries

Department of Labor & Industries’ efforts to streamline and modernize operations and to deliver responsive customer service are being hamstrung by inflexible, outdated technology. Despite numerous process improvements that will help save hundreds of millions of dollars, the agency’s aging technology systems often pose a roadblock to further progress – and it’s getting harder to find job candidates trained in the programming languages that support these applications. L&I is taking the next steps toward creating a modern, integrated technology infrastructure to flexibly support the needs of the agency and its customers far into the future known as Business Transformation.


Protecting Your Department’s Sensitive Data

Ron Baldwin, Montana CIO, Tom Trobridge, TeraDact, Alex Alben, WA Chief Privacy Officer

Public Sector represents one of the most challenging information management environments in which to operate. Diminished resources and reduced staffs are faced with ever increasing demand for services. At the same time, taxpayers insist on more efficient and transparent government operations thereby creating more pressure on the current systems.

The volume of information contained within public sector documents is growing exponentially and requests for timely release of that information to the public are constantly increasing. Furthermore, technology advances are driving expectations such that constituents are expecting to access or receive information instantly or in real time. As a result, existing inefficient and costly manual processes are strained. With current processes, the malicious or inadvertent release of sensitive and/or personally identifiable information (PII) is inevitable. Steps must be taken to improve government transparency while at the same time improving efficiency.

Information Identification and Presentation (IIaP) technology solutions can significantly improve the accuracy and efficiency of current processes while protecting personal information. In this discussion we will explore new technology solutions that can automatically ensure your department’s sensitive data is protected; yet keep your inter-department communications and public disclosure processes unimpeded and efficient.


Lunch (on you own)



Leadership: The Shift from One to Many

Meisha Rouser, Nofsinger Group

Meisha Rouser, of the Nofsinger Group, shares the “secret sauce” behind their work helping leaders, teams, and organizations to become stage appropriate. A stage appropriate leader understands the importance of moving from being an individual contributor to facilitating the output of others - the definition of leadership.


21st Century Social Worker - Child Welfare Mobile App

Sandeep Vasukuttan, Deloitte, Michael Smith, DSHS

This session will focus on how WA Children Administration modernized the 21st century social workers by providing solutions that allow them to work efficiently from the field. In this session will include a discussion on the process and techniques used to develop the mobile application.


Solving Big Problems with Distributed Teams

Arun Kumar, Kerika, Joy Paulus, OCIO

Really big problems often get punted because they seem impossible for any single team, or even any single organization take on their own.

Distributed collaboration is both different and more difficult than traditional project management. It requires a shift in organizational culture, a change in how teams are built, and a different mentality of the people involved. The good news is that this is well understood now. We have enough experience with distributed collaboration to be able to identify specific best practices and lessons learned. The new technologies make this far easier than it was just a few years ago.


The Future of Electronic Documents is Here

Panel Discussion on Enterprise Content Management

Dave Kirk, Cynthia Jones, Phil Brady, Financial Institutions

Leslie Turner, Secretary of State

Agencies have had it with the hassles, risks, and costs of poorly organized electronic files and documents. Public disclosure workloads and penalties, lost files, and wasted search time result from the way we manage electronic documents. We are still managing documents the way we always have, with the only tools we’ve known about.

Agencies are looking for change, but is this possible? Yes. Are there benefits beyond just records management? YES, especially to IT and Business areas! This session will identify the actual problems to solve and the unexpected benefits to look for. You will see what the solution looks like, including an ECM system as a key enabler, and hear implementation lessons learned so far by one agency. What is the biggest surprise so far? The substantial but hidden productivity and organizational improvements that come when we organize one of our most important assets - our data.


Ice Cream Social (Exhibit Hall)



Leverage AI and Machine Learning in Support of Agency Missions

Mark Loucks, Unisys

In this session you will learn the following….

How to leverage the key analytic approaches and techniques that data driven public sector organizations use to impact their customers and improve their bottom line. Learn how the use of machine algorithms create business opportunities that also support your agency’s mission. In particular we will present machine learning algorithms and real world use cases that incorporate the following: classification, artificial intelligence, cognitive computing, networking modeling, segmentation analysis and clustering. In addition, we will present an overview of the tools and technologies that clients are using to support the ingestions, consumption, visualization and integration of the machine learning algorithms in their day to day business.

We will also present a maturity model and key tasks that allows commercial clients to move from a reactive use of data (standard business intelligence) to a predictive environment that provide not only insight into the future but optimizes opportunities for business value throughout the organization

Finally, we will present a couple of real life business examples of how clients leveraged machine learning throughout their organization and the impacts and downstream ROI. Additionally, we will provide a framework to develop an analytic strategy at your organization.


Community Cybersecurity

Robert Lang, Military Department

Washington is leading the way on addressing cybersecurity as a continual and dangerous threat, but the state alone cannot enhance our cyber security posture. Enhancing our cyber security requires a community approach, known in Washington as “Community Cybersecurity.” Using the framework of the Washington State Significant Cyber Incident Annex (D) to the Washington State Comprehensive Management Plan, we will lead a panel that will discuss how we will respond to a significant cyber event. A significant cyber incident is an event that is likely to cause, or is causing, harm to critical functions and services across the public and private sectors by impairing the confidentiality, integrity, or availability of electronic information, information systems, services, or networks; and/or threaten public safety, undermine public confidence, have a negative effect on the economy, or diminish the security posture. This is a “whole of government, whole of community” approach to mitigate the cyber risks.


Technology Business Management and the Value of IT

Panel: Derek Puckett (OCIO), Mara Tallman (DOL), Tim Gallivan (DOL), Danika Brazil (LNI), Natalie Krisko (LNI), Dave Kirk (DFI)

RCW 43.105.054 Section 2(f) requires the state to have a TBM Program. The program establishes processes and practices that support monitoring IT spend and ongoing financial performance of IT investments. From lessons learned since the program’s inception, the TBM program in the OCIO has redeployed the software used for reporting to deliver greater value while being less labor intensive for agencies.

In this session, hear how process changes have led the state to a position of greater value through TBM. You will hear from the OCIO about statewide trends, Department of Licensing about deriving the IT cost of an issued license, Labor and Industries about total cost of ownership (TCO) for their applications, and how the Department of Financial Institutions is using TBM to make data driven decisions.


IT Infrastructure Planning/Procurement: Lessons Learned

Matt Higgins (tiag), Eva Smith (Edmonds CC)

Edmonds Community College retained tiag to serve as a long term strategic partner for IT consulting. The College recognized the need for additional expertise in requirements definition, planning, procurement management, and vendor oversight. tiag consultants performed the analysis and planning to help the College better understand the life cycle costs and support levels of various options around an enterprise wide Wi-Fi network. As a result, Edmonds College obtained wider stakeholder involvement, a fuller analysis of requirements, and surprising insights regarding what they initially had thought the “best” solution was.





Build an App in an Hour with Lightning

Ben Ault, Salesforce

Please join us for a session with one of Salesforce’s solution engineers to learn how to leverage the power of the cloud and build an app in an hour. We will show how to very quickly roll out an innovative app like many of our customers do across state, local, and federal governments across the country.

It will automatically be mobile, secure, and scalable.


Understanding Agile and Test Automation

John Cvetko, TFxCloud

Historically there have been numerous challenges with implementing functional software test automation, especially in Agile and iterative environments. These challenges are centered on the complexity and cost of automated software testing, the dynamic nature and release time-frames of Agile, and a variety of other organizational characteristics.

With the advent of Cloud services, previously prohibitive automated testing capabilities are now available on demand and with easy to use interfaces resulting in a faster Time-To-Automate (TTA). This can result in an increase in testing velocity, coverage and the leveraging the experience of business and operations personnel.


Influencing Up, Down, and Across

Mara Tallman, Department of Licensing

The Department of Licensing is in the process of modernizing its legacy information systems, technology, and services. Its systems touch every citizen in the state. It is an aggressive set of projects, with overlapping deadlines and concurrent use of existing resources.

The management of this initiative requires a robust internal governance process. This requires engagement of business and technical sponsors to:

• Connect agency strategy with project execution

• Enable cross enterprise collaboration to reduce duplication of effort

• Provide visibility to stakeholders

• Focus resources on highest value projects


“A Funny Thing Happened on the Way to the IoT-Or What’s Going in Privacy Today”

Alex Alben, WA Chief Privacy Officer

People in state government are charged with protecting citizen data, but that task has become more complicated as data proliferates. New devices and data types have overwhelmed traditional methods of collecting, storing and sharing data.

In our first year, the OPDP has advocated new strategies for data minimization and introduced a new web-based tool to help government programs learn more about the privacy rules that apply to specific types of data. We’ll also discuss the “life cycle” of data.

Wednesday, May 10th


Pavilion Keynote

The Internet-of-Things and Its Impact on Government Services

Michael Cockrill, Chief Information Officer, State of Washington

Our state CIO, Michael Cockrill, will present a historical and future view of technology and culture changes in state government.

A brief look back at the initiatives and programs and their results. What has worked, not worked, and why?

· Agile Development

· Communities of Interest

· Workforce Changes

· Mobile Enablement

· Movement to the Cloud

· Security / Privacy

· Pride in our Accomplishments

Looking forward at upcoming technologies. The challenge of the Internet-of-Things and its impact on our role in state government.

· Consumerization of IT and what that means to you

· Acceleration of Cyber Security and Digital Privacy

· New technologies to enable the internet of things

· Relevance of Voice Recognition and Machine learning to evolution of technology

· IT’s roll in crafting public policy – small and large





Being Agile in a Waterfall World

Steve Kvalve, Department of Licensing

Most projects can be executed successfully by integrating Agile methodologies in an existing Waterfall environment. To do so will dramatically improve project timeline predictability, cost effectiveness and customer satisfaction.

Back in the years following the creation Agile Manifesto in February 2001 the perception of Agile by the project management community was once considered by many to be a fad. However, many have learned that indeed there is value in an Agile approach as it addresses some of the serious shortcomings the traditional waterfall approach has struggled with. At the same time many have also discovered that sponsorship, funding, legislative and Federal compliance along with other factors, have to be met for organizations to be completely successful. The Agile Manifesto and those supporting methodologies are good for execution but are not often successful in meeting stakeholders’ needs from a communication, planning and governance perspective.

Learning to recognize the best in both approaches and hybridize a solution that meets your organizations needs can significantly reduce cost, increase quality, increase confidence in your project schedules/portfolio planning, and ultimately increase the customer’s satisfaction and trust in your organization…


Leading with Dignity:

The Surprising Truth about Engaging Culturally Diverse Stakeholders

Samad Aidane

As globalization continues to gain speed and strength, the 'one-size-fits-all' approach to leadership is no longer sufficient to effectively engage an increasingly diverse, multicultural, and international project stakeholders. More than ever before, the capacity to manage and leverage cultural differences is becoming an increasingly important skill for individuals at all levels of the organization and especially at the managerial and senior leadership level.

Drawing from the growing body of research in cognitive, social, and cultural neuroscience, the presentation will introduce a framework for understanding cultural differences by focusing on core cultural dimensions that drive behavior in cross-cultural collaboration. Understanding these dimensions is critical to understanding why the most consistent underlying source of conflict in culturally diverse teams is linked to “dignity violations” and the role dignity plays in shaping how individuals from different cultures approach delegating, making decisions, reaching agreements, giving feedback, and resolving conflict.

You will gain fresh insights to help you examine your culturally learned assumptions about leadership and practical strategies to adapt your communication and leadership styles to the needs and demands of cross-cultural environments.





Project and Portfolio Management Landscape in 2017

Tim Gibson, Planview

We live in a digital world where social, cloud, mobile, and big data are changing how we plan, prioritize, and execute key business initiatives. Project Management Offices (PMOs) must learn to adapt to these changes by shifting their view of project success from on-time and on-budget delivery – business value must be at the center of every conversation. Project management professionals, IT leaders and CIOs must look at increasing efficiency of resources, improving the PMO’s effectiveness on the business, and introducing project success criteria that better aligns with desired business outcomes.

Our goal is to help facilitate and encourage healthy conversations between project delivery teams and key stakeholders within your organization. This presentation (and the forthcoming report) should help benchmark your organization, provide insight into common PMO challenges, and uncover best practices in the field of project and portfolio



Building a Performance Management Culture

Tony Griegio, Department of Licensing

Your organization may have performance measures, but do you have a performance management culture? In this session you will learn about the benefits of a performance culture. Get your organization moving in the same direction and speaking the same language. Focus your resources on what's important. Understand and serve your customers better. Use data to make informed decisions and grow organizational awareness. In a performance management culture, these are ordinary behaviors.

Wow that sounds great, but how do I "do it"? This session will also cover practical advice on building a performance management culture. Learn from the experiences of the Washington State Department of Licensing. We made the mistakes so you don't have to. Learn how to keep things simple with the kindergarten complexity test. Leverage your leadership support to build performance management that actually gets used. Create an environment where it's safe to share problems and get work done. You can build a performance management culture at your organization.


Lunch (on your own)

Ignite Olympia - Enlighten us, but make it quick!




Why Obtaining the Golden Record Should be an Agency Priority

Adam Aaseby, Corina McCleary (HCA) and IBM

HCA and IBM will discuss what led us to an MDM procurement and implementation over a rapid six month period of time, the aspects of MDM we started with, what we have accomplished since the tool went live, and how it is spurring on additional investments in areas of data governance, analytics, and engagement with each division in the agency across multiple data streams.


Are Certified or Certifiable?

The Value of Certification - PMI in Action

Shannon Reynolds, Project Management Institute

This session informs the attendee of the Project Management Institute (PMI) certification, standards, foundational guides and practices standards. The session will also cover PMI tools and free learning opportunities and templates from PMI. Shannon will discuss some of the different certifications in agile, change management and business analysis. Shannon will discuss the value of the different certifications. Individuals who are seeking certification should come with their questions.


UNDER OVERsight – Using the NEW Major Project Identification Tool

David Walddon, Office of the Chief Information Officer

This session will explore the OCIO’s new Major Project Identification tool. We will explore the concepts and work that has gone into this tool, the reasons why the OCIO has made this change and what this tool means to your agencies and your projects. We will also discuss what your end score means.


eForms and Workflow, a Dynamic Duo

Randy Weakly, ImageSource

Learn how workflow and smart forms work synergistically to orchestrate the flow of information resulting in actionable and accessible data. Speaker Randy Weakly will share cases of how organizations can rapidly create eForms and quickly distribute them through internal and public channels, taking advantage of Intelligent routing, dynamic fields, selective visibility and security requirements. By fusing “live” eForms with workflow, government entities can:

• Expedite creation, deployment & processing

• Enable self-service. Gain visibility to a form’s status

• Facilitate alerts and triggers

• Enforce consistency and standardization

• Impose deadlines

• Enable collaboration and resolution

• Improve outcomes with complete, accurate and auditable data





Compliance & Collaboration for Quality Performance

Gwen Blank, VP Health and Human Services, CNSI

Christine Nolan, Health Care Authority

Washington State has transitioned from a Fee for Service to a Managed Care (MC) model of healthcare delivery for more than 80% of their Medicaid eligible residents. With increased need for contract compliance and monitoring of the MC Health Plans, Washington implemented MC-Track® in January 2017.The implementation was successful, on time and within budget. Currently Health Plans are making electronic submissions for operational and quality reporting data. MC-Track® monitors timeliness, accuracy and completeness of the reporting data submission, enabling Washington to have a comprehensive real time view of performance data across plans. MC-Track® seamlessly integrated with Washington’s ProviderOne MMIS and has automated reconciliation of encounter data; ensuring plans make timely corrections in their data submission. HCA plans to add additional contract types in the next phase of operations, using lessons learned from initial implementation and expand data collection to support evolving regulatory compliance needs.


What’s New in the WaTech Private Cloud

Scott West, Harvin Thai, Washington Technology Solutions

Presenters will discuss the new environment and price changes to the WaTech Private Cloud services. Attendees will have the opportunity to view the virtual server provisioning process through the Private Cloud Portal. Future Disaster Recovery solution and enhancements will be discussed.


What is Quality?

Paul Wheeler, Department of Fish and Wildlife

The purpose of this presentation is to provide audience members with a definition of what Quality is and the “one thing” that ties it all together and, by extension, how to successfully implement it.

· If everything we do is a process

· If every process has variation

Then Quality’s purpose, the one thing – is to reduce or eliminate process variation.


Prioritization and Performance-Based Planning for State & Local Organizations

Dr. Alison Denton, Decision Lens

Public officials face many pressures in the common decisions they share: IT Investment Selection, Facilities Planning, Programming and Budgeting, and Hiring/Vendor Selection. Shrinking public budgets are now requiring public officials to choose a smaller set of mission-critical options over others, leaving high-impact priorities on the table. Often, the complexity of the process impacts the quality of results that are obtained. Never fear, there are ways of structuring a collaborative process to get the best outcomes: results that align with your strategic priorities.

This session will demonstrate how state and local organizations can prioritize and fund the most impactful projects and align key stakeholders in the decision process to improve transparency and drive maximum value for the organization and its citizens.