Leadership · Education · Networking

IPMA PD Event - Topic: Quality Assurance (QA) - Friend or Foe

Event Date and Time: 
Mar 8 2017 - 8:30am - 11:55am


- located at the end of this page


The cost to attend this seminar is $50.00 per person.  Payment is due at the time of registration and must be completed by March 7, 2017 end of the day to confirm your registration.  Space is limited. There are no refunds.  Substitutions are permitted.

Register Here


Christopher Steadley, Gartner - Senior Director, Public Sector Consulting

David Walddon, OCIO - Washington State OCIO

Independent QA Vendor Panelists

- CASE Associates Inc - David Sharon
- Sightline LLC - Kathleen Nolte
- Stellar Associates - Julie Boyer


State Agency Panelists

- Adam Aaseby, CIO - Health Care Authority
- Steve Young, CIO - Department of Natural Resources
- Pat Kohler, Director - Department of Licensing

Intended Audience:

This seminar is targeted for Executive Sponsors, Business Owners, IT Project Managers, Contracting Specialists and project team members of any level to listen to and interact with a wide range of speakers across the private and public sector regarding Quality Assurance (CA). Professionals in Business and IT will benefit from attending in how to leverage success through Quality Assurance.

Abstract of Seminar Contents:

The seminar will begin with a view from Gartner on the value of Quality Assurance (QA) in reducing risk and improving project outcomes. The discussion will turn to the State Washington Technology Office (WaTech) to describe how to leverage Quality Assurance to increase project success whether dealing with business projects or Information Technology (IT) projects. Next comes a panel of QA vendors to discuss their philosophy and approach to QA and answer questions by the audience. The final panel will consist of State agency leaders on their experiences with QA, both good and bad, and describe the key lessons learned. Participants will receive helpful tools for navigating the contracting process for securing the right independent QA vendor for your organization.

Attendees Will Learn 6 things about Quality Assurance:


  • The view from Gartner on the value of Quality Assurance
  • The new policies on Independent Quality Assurance and leveraging the use of QA in increasing project success
  • Value of an Independent QA – Friend or Foe, a new way to look at QA
  • Meet three QA vendors and hear their philosophy and approach to conducting independent QA and ask questions of them
  • Meet a panel of State agency managers and hear their stories with QA
  • Provide handouts on Quality Assurance – the EASY button





1. Welcome and Introductions

- Adam Aaseby - IPMA PD Committee Chair


2. “The Evolving Role of Independent Quality Assurance in Delivering on Strategy”

- Christopher Steadley, Senior Director, Public Sector Consulting - Gartner


Break - Networking


3. Discussing the new policies for Quality Assurance

- David Walddon, OCIO


4. Three Independent QA Vendor Panelists - discussing their Philosophy and Approach to Quality Assurance

- CASE Associates Inc.
- Sightline LLC
- Stellar Associates



Break - Networking


5. State Agency Panel discussing QA experience good and bad

- Adam Aaseby, CIO - Health Care Authority

- Steven Young, CIO - Department of Natural Resources

- Pat Kohler, Director - Department of Licensing



6. Questions and Answers / Closing Comments


Speaker Bios:

Christopher Steadley, Gartner - Senior Director, Public Sector Consulting

Mr. Steadley has more than 18 years as an agent of productive and valuable change for public and private organizations. He is well-versed in all aspects of strategy formulation, customer experience and business transformation. Mr. Steadley’s background is in IT strategic planning, IT governance, program quality assurance, application modernization, and enterprise transformation. Christopher serves as the Pacific Northwest Public Sector Consulting Lead and the US West Region Practice Solution Lead for Application Strategy and Governance.

David Walddon,, OCIO Senior IT Policy & Management Consultant

David works as one of the Senior IT Policy and Management Consultant for the Office of the Chief Information Officer of Washington State where he has oversight responsibilities for major IT projects across a broad range of agencies, technologies and value propositions. David has had a varied career in the technology field with over 15 years of state service and more than 8 years in the private sector. Before returning to state service four years ago he was the owner of Renaissance Productions where he focused on education technology next and best practices. His consulting clients included The International Society for Technology in Education, Hewlett Packard, Microsoft - US and Worldwide, and Educurious. Before consulting David worked for the Microsoft Corporation where he was part of the Partners in Learning Worldwide team that delivered technology solutions to students, teachers and administrators in 126 countries around the globe. Previously to Microsoft David spent 12 years with the State of Washington at the Office of the Superintendent of Public Instruction (OSPI) and the Department of Information Services (DIS) where he helped build and sustain the K-20 Education network. David was the President of the Board of Directors of the Northwest Council of Computer Educators (NCCE) and served as a member at large for 8 years. He has also worked with the State Educational Technology Director’s Association (SETDA) where he served multiple elected terms as the emeritus member on the SETDA Board and filled both the Secretary and Treasurer positions. David is currently working on a PhD in Education Leadership and Change at St. Patrick’s College in Dublin, Ireland. His PhD work focuses on exploring the intersection between Policy and Practice in a 21st Century Learning environment using the essential conditions of success as a catalyst for improvement.

David Sharon - CASE Associates Inc.

David Sharon is the Principal Consultant and founder of CASE Associates Inc. His firm specializes in providing quality assurance, quality control and risk management services to government agencies and municipalities in the States of Washington and Oregon.  The CASE QA Team includes Certified Project Managers, Business Analysts, Scrum Masters and Lean Six Sigma consultants. Our experience spans over 35 government agencies and municipalities with over 90 projects.  The goal of CASE Associates is to develop and implement strategies for improving business and system processes for better project outcomes. Based on this goal, CASE Associates provides QA services to clients based on a cooperative, real-time communications and recommendations and proactive team approach.

Kathleen Nolte - Sightline LLC

Kathleen Nolteis the founder and principal of Sightline, LLC. Over her 20+ year career, Kathleen has led more than 15 Level Three quality assurance projects, as well as several strategic business management consulting projects. For most of her career she has consulted to government entities in Washington, Idaho and Oregon.
As a seasoned consultant, Kathleen has developed a deep understanding of government operations, information technology, cultural impacts of change and organizational challenges. She is particularly skilled in information technology quality assurance, strategic advising, project management, procurement management and organizational change management. As a certified Project Management Professional, Kathleen mentors and supports executives and project managers to implement innovative change while managing risk. She brings an artist's eye to all her endeavors - always seeking creative solutions to highly complex problems.

Julie Boyer - Stellar Associates

Julie Boyer is a principal and co-founder of Stellar Associates. She has been providing quality assurance consulting services since 2001. She brings a wealth of executive management and project management experience to any engagement along with her deep knowledge of Washington state government to her engagements from her consulting experience and her many years in state government. Many of her consulting engagements have involved multiple agencies with a wide variety of business issues.

Adam Aaseby, CIO - Health Care Authority

Adam Aaseby serves as Chief Information Officer at the Washington State Health Care Authority, which purchases health care for 2.2 million Medicaid beneficiaries and state employees.  He oversees core technology and security infrastructure, Health Information Technology investments, and is co-leading the agency's innovative data management and analytics work aimed at better health outcomes, improved value, and lower costs.  Adam holds a Bachelor of Arts from Texas A&M University and a Master of Public Administration from Seattle University.

Steve Young, CIO - Department of Natural Resources

Steve Young is an 18+ year employee of Washington State Government.  He started in the administrative services world at the Departments of Labor and Industries and Social and Health Services before being appointed as Chief Information Officer/Assistant Director for Information Services at the Department of Personnel (DOP) in 2005.  Steve’s first project at DOP was implementation of the SAP-based Human Resources Management System (HRMS) to replace the legacy PAY1 system for HR/Payroll.  Steve currently serves as the Chief Information Officer/Division Manager for Information Technology for the Washington Department of Natural Resources.

Pat Kohler, Director - Department of Licensing

Pat Kohler has 32 years of leadership experience in Washington state government.  Pat has held senior level positions in the area of finance, audit, licensing, materials management, and procurement.

In 2013, Governor Inslee appointed Pat to lead the Department of Licensing (DOL).  The agency has over 1,300 employees and is responsible for a $289 million dollar budget.  The agency issues  7 million driver’s license per year and 6.5 million vehicle/vessel registrations per year, as well as over 256,575 professional and business licenses and collects nearly $3 billion per year in revenue to support the State’s transportation system.

Prior to joining the Department of Licensing, Pat served as the Director for the Washington State Liquor Control Board.  Pat provided vision, direction and leadership for the regulatory and enforcement functions for more than 17,000 liquor licenses and led the early development of policies for a new regulatory system for Cannabis.

Pat is a graduate of Central Washington University with a B.S. in Accounting and is a Certified Public Accountant.  She achieved LEAN Six Sigma Green Belt Certification from the University of Washington in July 2012.  She serves as President for Region IV American Association of Motor Vehicle Administrators (AAMVA) and as Board Member at Large for International AAMVA.


Norman Worthington Conference Center at Saint Martin's University
5300 Pacific Ave. SE
Lacey, WA 98503-1297
United States
IPMA-WA Gartner QA Presentation 06Mar17.pdf2.06 MB
Stellar Presentation.pdf573.38 KB
CASE Associates Inc Presentation.pdf186.8 KB