EVENTS
You can view materials from past events here.
NOTE: The following events represent our current best planning, and the timing and details are subject to change. Check back for current information as the dates draw near.
October PD Event: Customer Experience
This event is designed to equip state agency IT professionals with the tools, insights, and frameworks needed to embed customer experience (CX) and user-centered design into every project and service delivery effort.
In alignment with the Governor’s Executive Order establishing Your Washington—the next evolution of Results WA—this session emphasizes how integrating CX practices such as customer journey mapping, usability testing, and inclusive design can improve service outcomes, enhance digital equity, and strengthen public trust.
Through a mix of presentations, hands-on activities, and peer discussions, participants will gain practical skills to design technology solutions that are responsive, human-centered, and aligned with the Your Washington vision of putting Washingtonians first.
When:
- 10-20 8:30AM-4:30PM (Doors open at 8:00AM)
Where:
- In person: St Martin's Worthington Center, 5300 Pacific Avenue, Lacey WA
- Virtual: Zoom
Register:
Registration not open yet. This is a free hybrid event. Zoom links are sent the day before the event.
November "Accessibility Matters" Conference
Join IPMA for Accessibility Matters, a comprehensive conference designed to provide participants with the knowledge and tools to conduct effective accessibility assessments, develop actionable accessibility plans, and create a more inclusive digital environment.
Attendees will explore why accessibility is not only a legal obligation but also a crucial component of equity and public service excellence.
Whether you're new to accessibility or working to strengthen existing practices, the Accessibility Matters Conference will help your organization ensure compliance with federal requirements, enhance service delivery, and advance digital equity for all community members.
When:
- Day 1: 11-17 8:30AM-4:30PM (Doors open at 8:00AM)
- Day 2: 11-18 8:30AM-4:30PM
Where:
- Day 1 - In person: St Martin's Worthington Center, 5300 Pacific Avenue, Lacey WA
- Day 2 - Virtual: Zoom
Register:
Registration not open yet. This is a free event. Zoom links are sent the day before the event.
Contact: ipma.events@ipma-wa.com or (360) 742-9146